Human capital investment and its impact on the achievement of the overall quality of shelter organizations

Abstract

     The hotel organizations are considered as the most important piles on which tourism industry based on which witness an increasing care lately by both advanced and underdeveloped countries, as they are represent one of the needed economis resources of economy and which are based on in pushing the economical growth forward.

     The hoster organizations are characterized by features that have privacy which distinguish them from other organizations as they serve millions of people, make labour work, save many monies, in addition their support for touring sector.

    So investing of humane resource in these organizations become imperative need for its role in providing high quality services, and through the existence of organizing culture for these organizations go ahead with the trends and the desires of the workers that stimulate their creative energies toward providing distinguished services, to achieve the goals and the ambitions of these organizations owners in making profits and stability in climate of severe complete, and the existence is for the best at the same time.

This study came to express a contemporary vision for pursuing the role of investing in the humane resource capital through its consistence and organization culture and their effect in achieving collective quality in hostel services provided by five stars hotels in Baghdad city.

     The importance of this thesis lay in its participation in forming knowledge and applied system enhancing the abilities of the administrative leaderships in the hostel organizations to deal with humane resources capital and active organization culture to achieve collective quality in their provided services.

    The intellectual and the phiiosophical frame of this thesis is consisting of three variables and they are investing in humane resource capital, organization culture, collective quality" which made several general and special questions, the goal of which build intellectual theoretical philosophy for these variables as they are of the modern subjects in the hostel organizations in Iraq.