اثر اخلاقيات الاعمال على المكونات ذات البعد الاستراتيجي للمصارف في الاردن

Abstract

This study aimed at identifying the impact of business ethics on the Components of Strategical Dimention for banks in Jordan. The ethics of business was discussed with regard to: justice، equality، honesty، loyalty، trust and confidentiality، transparency and accountability. The study population consisted of all employees in senior management (managers and department heads) of the major departments of banks in Jordan. The number of banks in Jordan is 23، the population number is (455) employees. A random sample of (138) employees was selected six workers per bank. The study included banks customers. A random sample of (115) customers were selected for the purposes of this study. A questionnare was used for data collection. The number of questionnaires distributed to senior management personnel was 138 and 115 questionnaires were distributed for customers.

The study reached many results; some of which are: a high level of ethics is practiced by banks. The assessment of clients in terms of ethics was high.