دور بطاقة الأداء المتوازنة في تقويم أداء المستشفيات الحكومية غير الهادفة للربح (دراسة تطبيقية في مستشفى الدكتور كمال السامرائي)

Abstract

       The importance of this study rises from the economic, social and cultural significance of the medical services and its importance in developing and sustaining the services level in the hospitals by the optimal using of the human & fiscal resources, so the performance evaluation process has taken a core position in the administrative process due its impact in the society life and measure its development and prosperity. This study is aiming at using the modern technique to manage the cost balanced scored card performance evaluation ) whereas the time and place limits of the study was Kamal Al-samraee  hospital / center for fertility & sterility treatment of 2008. the study has depended on two sides to measure the performance regarding Balanced scored card ,whereas a questionnaire form were used for client ,learning and growth prospective ,while the internal process and financial prospective have been measures from the hospital data & records.

      The study has reached the following conclusions:

• Imbalanced staff members in terms of doctors ,nursing staff and medical professions in addition to the lack in matching with the standards related to the international Heath organization prepared for this purpose, besides insufficient of the member above to the number of patients then the services can not submitted in a way that satisfy the client.
• The responsible bodies in the hospital have no care to the continuous learning programs, other than the international network.

The most important recommendations of this study as follows:

• The necessity of block the shortage in the human staff of doctors ,nurses and medical professions as it matching the indicators of the Ministry of Health.
• The necessity of making a training courses available to the doctors, pharmacists and supporting staff in and out Iraq. In addition to increase the attention with the international information network beside encouraging the human staff to take care of computer