The role of total quality management in process reengineering: a Field Study in Some Iraqi Private Banks

الملخص

This study sought to know the role of total quality management in re-engineering operations to achieve excellence in Iraqi banking performance and to know any of the variables and dimensions most influential in achieving performance, and the questionnaire was used to collect data, and a sample of managers, heads of departments, and employees reached number 110)) People and the hypotheses were tested through the use of some statistical treatments, and the most important hypotheses were (the overall quality management is affected and influenced with the re-engineering of the processes by removing them).

In light of the results, the study reached a set of conclusions represented in the fact that most of the managers in the research banks have shown a clear interest in the two main variables under the current research, namely total quality management and re-engineering processes to achieve good results at the level of performance, but it is clear that most banks did not pay sufficient attention The sub-dimensions are all subordinate to each basic variable, as some deficiencies have arisen in the performance of a group of banks than in other banks that have shown more interest, due to the lack of interest of some banks in providing skills, expertise, and techniques for implementing comprehensive quality management programs and restoring Engineering processes to the weakness of the possibilities available. As for the most important recommendations of the study, it is represented by the necessity of all banks adopting the approach to total quality management and their compatibility with programs for process engineering re-provision by providing mechanisms for implementing these two vital approaches through adopting an appropriate strategy in a manner that leads to achieving enormous improvements in performance to ensure keeping pace with the continuous change in the business environment.