علاقة الابداع التقني برضا الزبون ( الضيف )

Abstract

The research aims to applicant the technical innovation in hotel working sector. That is to achieve competitive advantage through increasing the offering services to the guest, or through decreasing the services prices in terms of the direct costs of work, and to improve their goodness.

Moreover, there are abilities to design the service in a way to marketing, producing, and delivering it, in addition of the offering of secondary services. That is the well-known proof of strategic innovation when it makes the technical innovation of the production or the new service a unique thing. So, that will generate satisfaction on the guests, of the hotel organization (or even in the factory or company) which deal with the technical innovation.