تأثير الاشراف التعسفي وخرق العقد النفسي في سلوك المواطنة التنظيمية من خلال الدور الوسيط لانتهاك العقد النفسي - بحث تحليلي لآراء عينة من الموظفين في شركة ناقلات النفط العراقية

Abstract

This research came in order to test the framework of research that includes the impact of
arbitrary supervision and breach of psychological contract as independent variables in the
behavior of organizational citizenship through the intermediary role of violating the
psychological contract, because of the importance of the psychological aspect of human
resource in organizations and to clarify how the emergence of desirable organizational
behaviors, as applied research on a sample of The staff of the Iraqi Oil Tankers Company
numbered 210 employees randomly selected. The questionnaire was used as a method of
data collection, and through the use of path analysis by the program (AMOS V.20) was
tested research hypotheses. It was found that all hypotheses were accepted with a partial
mediation role for violation of the psychological contract between the influence of
arbitrary supervision and breach of psychological contract in the behavior of
organizational citizenship. This research contributes to support the importance of the
cognitive and emotional aspect of staff behaviors desired by the organization, being the
black box that guides employee behavior.