Diagnose the Gap in the Training Process for Human Resources Management to Attain the Tourism Service Quality
DOI:
https://doi.org/10.31272/jae.i144.1245Keywords:
Gap DAignose, Training process, human resources, Quality, tourism servicesAbstract
This study aims, through a theoretical and applied extension, to achieve a checklist to diagnose the gap in the training process and management of human resources as an independent variable to achieve the quality of tourism service as a dependent variable in the Babylon Hotel (ROTANA), in addition to know the importance and levels of dimensions of the variables that sent hotel, to work for a bundle of recommendations that contribute in evaluating work and enhance the quality of tourism service at Babylon Hotel (ROTANA).
In order to enhance and confirm the practical aspect of the study, the case study approach (checklist) is to be completed at the level of the Babylon Hotel (ROTANA). The analysis of the checklist questionnaire was designed, included (40) questions, covered the research variables in its dimensions and was directed to an intentional sample from the upper and middle management. In Babylon Hotel, the number reached (50) respondents, and the study adopted a program (SPSS, v. 25, Amos v.25) with descriptive statistics methods to test his hypotheses.
The study concluded with the most prominent conclusions that show the share of the hypotheses, which are embodied in an excellent reciprocal correlation between the gap in the human resources management training process and the quality of tourism service.
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